B2B SaaS · AI Solutions + Development

AI Knowledge Base & Support Assistant

Representative project type — an LLM-powered assistant trained on internal docs to deflect support tickets and give teams instant answers.

AI knowledge base and chatbot workflow preview

Target outcome ↓ 50% tier-1 tickets

Stack LLM · RAG · API

Timeline 6–8 weeks

The challenge

Support teams answered the same product questions repeatedly. Documentation was scattered across Notion, PDFs, and help articles — too slow for agents and customers to search manually.

Our approach

Indexed docs and help content into a searchable knowledge base
Built a RAG pipeline for accurate, source-cited AI responses
Deployed a chat widget integrated with the existing support stack
Added guardrails, logging, and handoff to human agents when needed

Deliverables

Knowledge base · AI chatbot · RAG pipeline · Integration docs

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